Policy terms behind account access
Our Legal position is simple: we provide account access only where local law permits, and your eligibility depends on local law. Before access, we ask for the account details needed to identify your profile and complete phone verification. Wallet records connected with DANA, OVO, GoPay, QRIS,
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bank transfer or a virtual account may be retained so we can match deposits, withdrawals and status checks to the correct account. We do not describe a payment rail as permission to use the service; the rail only records the transaction path you selected. If a
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rule changes in your region, we may pause access or request updated details. Policy questions should be sent through the account support route, with your registered phone number and the relevant transaction reference included.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.